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Payment, Return, Refund & Cancellation Policy

Payment

1. Online Payments can be made by : Customers of shopbig.in The Payment through Credit / Debit Card, UPI and Net Banking payments via Payment Gateway, can be made at Online Payment method on https://shopbig.in

2. All prices posted on this website may change, when required. The prices do not include transaction charges / convenience fee. Nominal / discounted Transaction charges plus tax will be additionally paid by the customer, wherever applicable.

If there is a Problem with any payment, You may contact us at contact@shopbig.in

Return Policy

Our sellers and we allow you to return products for up to 3 days from the delivery date, except for non-returnable products. If 3 days have passed since your purchase, we can’t offer you a refund or exchange. To see if your product is returnable, please refer to the product page.

In case of Return, wherever possible, the Courier Logistic will facilitate the pick-up of the item. In case, if the pick-up cannot be arranged, you can return the item through a third-party courier service. The liability of Return cost will depend on the reason of return, it may be imposed on you or the Seller. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempted from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate goods, hazardous materials, or flammable liquids or gases.

  • Used DVD, software, video game etc. 
  • Products marked as Non-returnable.
  • Undergarments as this category is excluded from our general return policy due to hygiene reasons.
  • Any item not in its original condition, is damaged or missing parts for reasons, not due to our error. 
  • Any item that is returned more than 3 days after delivery.
  • Additional non-returnable items: Gift cards Downloadable software products, Some health and personal care items. 

To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted.

Cancellation Policy

  • Is it allowed to request for cancellation?
    • You can cancel any order till the time it is not dispatched from the Seller or Wrong order or to modify in the quantity.
  • How can I cancel my order?
    • You can cancel an order by clicking on the Cancel link/button.
    • In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.
  • The amount will be refunded to you within 5-7 working days, in accordance with our Refund policy.
  • No cancellation or Door step rejection allowed for “No returns applicable products” , in case denied at doorstep, no refund will be provided for prepaid order.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds initiated will be credited, if required, to the account/card from where the transaction had initiated, after complete verification.

Refund against Cancellation

  • Customers will get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card, UPI, Net Banking or Third Party Wallet.
  • No refund applicable for “No Return Applicable” products, if denied at doorstep for prepaid order.

Refund against Return

  • In case of Cash on Delivery (COD) orders,  the refund will be credited to the bank account entered by the customer at the time of initiating the return request.
  • In case of transaction failure due to invalid bank account details etc, shopbig.in reserves the right to refund the amount to the shopbig.in wallet of the customer. 
  • In case of UPI on Delivery orders, customers will get their Refund on return through the original payment method, OR the refund will be credited to the bank account associated with the UPI ID entered by the customer at the time of initiating the return request.
  • In case the payment is made by Credit/Debit Card, Net Banking or Third Party Wallet, you may get the refund within 5-7 working days.

Late or missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shopbig.in.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  contact@shopbig.in and send your item to the seller. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Shipping returns

To return your product, you should mail your product to the seller. You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.